Terms & Conditions
So far weīve never had a court dispute with one of our customers and we would like to keep it this way. If something does not go according to plan, we will do everything we can to fix the problem.
We have tried to make our Terms & Conditions fair and easy to understand. They do also protect your rights as a valued customer and are binding for both, for us and for you. Please read them carefully BEFORE you book. Booking a tour means you have agreed to them.
In these Terms & Conditions we (the tour operator) will be named GIT and you (the customer) will be named participant.
We reserve the right to change our terms and conditions any time without notice, however the version binding for you is the one which was valid at the time of your booking.
Terms & Conditions of Green Island Tours Tasmania
The customer can book via email and letter. GIT reserves the right to refuse a booking when it founds the participant is unsuitable for any reason, or when the participant refuses to agree to GITs terms & conditions. The participant mentioned in the address line of GITīs invoice (main participant) is liable for all other participants listed in the invoice. By making a deposit or full payment, the participant is deemed to have accepted GITīs terms and conditions.
The participant has the duty to check the contents of GITīs invoice very carefully and bring it to GITs attention immediatly if something is not correct, missing or like assured previously. If the participant has not opposed within 14 days after the invoice was sent out, it is treated as absolute correct. All other agreements, even when in writing, will not be valid anymore from this point.
GIT will only issue one invoice and accepts only one payment source per booking. Separate invoices and split payments to several participants are subject to an admin fee of $ 20 per additional invoice.
At the time of booking, a minimum deposit of 10 % of the total tour price must be made to secure the booking. If the departure date is less than 60 days away, the required deposit is 20 %. The balance must be paid 4 weeks before departure without any further reminder.
GIT will NOT book any accommodation before at least a deposit has reached their accounts. A delayed payment may result in GITīs prefered accommodation booked out. As a result lower quality accommodation within the same accommodation category , or an increase of the tour price (see under "accommodation standards" ) may need to be accepted by the participant. This is particular true for late lookings (less than 4 weeks before departure) .
Any general price change will effect new bookings only, regardless of the time between deposit and final payment.
GIT accepts payments by different methods.
GIT can not process credit cards over the phone. Instead GIT will send an email containing a payment request via PayPal. The participant does neither to hold nor to open a PayPal account in order to use this service. There are no fees or commitments for the participant. However, uncertified users are only allowed to pay approx. max. $ 2,000 in a single transaction; payments above have to be split from GIT into several smaller ones. There is no extra charge, but the participant needs to do several payments.
The participant can transfer the payment to GITs nominated account. The full tour price must be credited to GITs account. Unless otherwise agreed, the participant is responsible for all bank fees, which can be substantial if the transfer originates from outside Australia.
The participant can also send a cheque from an Australian bank to GIT. GIT recommends the use of registered mail, as GIT will not be held responsible for lost mail. Please be a aware that it may take the cheque up to a week to clear.
GIT reserves the right to cancel any tour, for an important reason, for up to 4 weeks before departure, (eg. when the minimum number of participants is not reached on group tours). GIT will repay all payments in full, including the deposit. GIT will not be responsible for any subsequent costs, such as flight cancellations or compensation of any kind.
The participant may cancel at anytime in writing, but the following cancellation fees apply:
-any time more than 90 days before departure: 5 %
-between 61 to 90 days before departure: 10 %
-between 31 to 60 days before departure: 20 %
-between 12 to 30 days before departure: 30 %
-between 5 to 11 days before departure: 50%
-4 days or less before departure or no show: 80 %.
-no refund once a tour has commenced.
The cancellation fees do also apply when the participant cancels due to misrepresentation of website / brochure or when he/she is physically not capable for the tour.
GIT will allow the participant to send a replacement person, even on short notice, so long this person is acceptable. As long as the same accommodation and room type can be used, GIT will not charge any additional fees. If accommodation has to be re-booked due to customers# wishes, an administration fee of $35.00 per tour day, plus any possibles price difference to the other/additional room(s) plus cancelation fee of the previously booked accommodation (if any) will be charged.
If canceld at least 31 days prior to departure GIT does allow the participant to use the amount paid on another GIT-tour during the same season.
Special cancellation rules for non-public supported group departures
This rules applies when an entire group has booked a special tour.
When the entire group cancels, the above rates do apply.
When one or more participants do cancel, the price per person will be changed to the price valid for this groupsize. There is no cancelation fee. However, there may be surcharges if a room occupancy has changed, like single supplement. Replacement persons are excepted without any charge, when they use the same room as the person. who had canceld.
At the time of booking it is unknown to GIT if isīs prefered accommodations are available. GIT will try to book the accommodation described in the offer but cannot guarantee if these are available. If not available, GIT will try to find alternative accommodation with the same or higher standard. If the alternative has not at least the same standard as the booked one, GIT will inform the customer who has to agree to the alternative accommodation. If a less expensive accommodation has to be used the participant may be eligible for a refund. Please note, a lower grade accommodation does not neccessary mean it is less expensive. If a more expensive accommodation has to be used the participant may has to carry the surcharge. When GIT is not able to book the accommodation level confirmed in its invoice and can not reach an agreement with the participant, the participant has the right to cancel the tour without any fee. The deposit (if already paid) will be repayed in full.
Please note: In some places the choice of accommodation is very limited meaning some accommodation categories are not available and has to be substituted with available ones. This is standard practice and no reaso for a free cancellation. If a participant insist on a curtain minimim level every night he / she has to say so at the time of booking. The route may has to altered to archive that goal.
GIT strongly recommends that the participant takes out comprehensive travel insurance to cover private health, personal accident and other medical expenses, cancellation, baggage, as well as money and public liability. Rescue fees are always paid by the client. The participant is obliged to let GIT know at the time of booking about existing or previous health conditions relevant to participants ability to undertake the trip.
So long GIT can prove they have booked the service on time and in the right way, GIT is not responsible for any delay, damage or loss a third party transport service like courier has caused
Following applies to group tours only: GIT can not be hold responsible if minor damage occurs during transport in GITīs trailer.
For occupational safety, and to avoid overloading, the size of the luggage is limited on our group tours. GIT does not accept big hard shell suitcases with rounded sides or other oversized luggage compartments. Excess baggage will need to be forwarded on to the final destination at the participants expense.
Promotion and use of images:
The participant consents to publication, for promotional purpose, of any photos or video footage taken of him or herself or others, while taking part in this tour. The participant also consents to the use of any statement made about the activity, which may be used in the promotion of GIT on its website or broschure.
GIT will do everything in its power to perform the trip as described on its website / brochure or how agreed with the participant. However, GIT reserves the right to change the assured ride and itinerary due to road works, bad weather, natural disaster, unsafe conditions or any unforeseen circumstances.
If anything is not performed as promised the participant MUST inform GIT immediately. On group tours the tour guide has to be informed first. It is important that GIT has been given the change to fix the problem. All claims must have been received by GIT at the latest 2 weeks after the end of the tour. However, GIT is not excepting any claims without being informed prior or during the tour. GIT will not give any refund if items from the itinerary were not performed (partly or in full) as discribed for whatever reason.
Children under the age of 18 must be accompanied by a legal parent or guardian. On escorted group tours GIT may agree to take minors from 16 years of age if waivers and accompanying paperwork are signed by legal guardian(s) and received before the tour commences.
If the participant is using his / her own bicycle, we strongly recommand that it is intensively checked by a qualified bike mechanic prior to the tour. Green Island Tours Tasmania can not hold responsible for any problems / delays / accidents / personal injuries etc. related to clientīs bicycles. On group tours the GIT tour guide has the right to prohibit the use of a particular bike if he/she finds if unsafe to use. The guide or a bike shop may carry out the necessary repairs / maintenance - at the participants expense. If the bike cannot be repaired, the participant must use one of GIT bikes for the usual fee (if available), or hire a suitable bike from a third party.
If the participant is renting a bike from GIT the following does apply: The participant agrees that s/he will:
take all reasonable steps to safeguard the bike from accident, damage or loss (lock it when unattended); not abuse or misuse the bike; not ride or use the bike:
for any illegal purpose; with a load more than that for which the bike was built (NO passengers!); in contravention of any road traffic or other legislation; under the influence of drugs or have with an blood alcohol exceeding the legal limit or when it is damaged or unsafe or in conditions for which it is unsuitable or unsafe.
The participant acknowledges that GIT is not liable for any loss caused by the theft of any personal property from the bike, for the damage to any personal property on the bike or for the loss of any personal property left on the bike during or after the end of the hire period. The participant is liable to the extent permitted by law for all damage, including third party damage occurring during the hire period.
The participant has to return the bike in the same condition as it was at the commencement of hire, fair wear and tear and unforeseen breakdowns or defects excepted.
Participants of self-guided tours have to return the bikes to the location listed in their route description, which is usually the last hotel of their tour. If for any reason this is not possible they have to inform GIT immediately. GIT may charge a relocation fee of $ 40 per bike. If the participant fails to return the bike on the due date without permission, a late return fee of $50 plus the usual rental fee will be charged. Missing accessories will be charged as follows: pump: $ 15, lock $ 25, toolkit $ 30, helmet $ 60, pannier set (pair) $ 200.
If the participant detects a fault on the bike, even when supposedly harmless, he/she has to inform the tourguide (on guided tours) or the GIT office (selfguided tours) immediately. They will determine what action is neccesary. If this is not possible, participants have to seek professional advice before proceeding with the tour. GIT is not responsible for any resulting faults, damages or injuries caused by not consulting the tourguide / GIT or a repairshop on time or not at all.
Small repairs up to a value of $ 40 will be refunded by GIT on presentation of a receipt, the refund of more expensive repairs can only be guaranteed if GIT has issued an authorisation prior to the repair. It is up to GIT (not a third party workshop etc) to decide what steps are neccessary to get the bike back in a working condition. GIT also decides if parts will be repaired or exchanged and what parts are to be repaired / exchanged. If the participant wants to have more parts exchanged / repaired than neccessary to restore the proper function of the bike he/she has to pay for the additional parts/work. GIT is not responsible for any resulting faults or damages caused by unproffessional repairs outside their own workshop. GIT is not responsible for any delays resulted from repairs.
Where use of a bike by the participant results in any accident with a third party, or loss due to theft, the participant is liable, without limitation: for all damage to the bike up to the replacement cost of $600, third party damage howsoever caused and whether intentional or not.
In case of an accident, the participant has immediately to report such incident to the police and will secure a copy of the police report;
will not, without the written consent of GIT, make or give any offer, promise of payment, settlement, waiver, release, indemnity or admission of liability
agrees GIT or its insurer may at its own cost bring, defend, enforce or settle any legal proceedings against third parties;
will immediately inform GIT and give all information and assistance which GIT or its insurer may reasonably require, including attending at lawyer's offices and at court to give evidence.
By booking a tour with GIT, the participant agrees that the following applies:
I declare I am 18 years of age or older. I am capable and competent to participate safely in this ride. I accept that I am to wear a helmet and abide the road laws.
I acknowledge that cycling is a dangerous recreational activity and that by participating in it I am exposed to certain risks. I assume the risk of and responsibility for any injury, death or property damage resulting from my participation in a tour with GIT. Other persons participating in cycling and / or other road users may cause me injury or may damage my property, or I may cause injury to other persons or damage their property. The conditions in which the activity is conducted may vary without warning. I may be injured or die, or suffer damage to my property as a result of the negligence or breach of contract of Green Island Tours Tasmania.
In consideration of the acceptance of my payment for participating in cycling (and except to the extent that the same may be precluded by statute)
I Agree to Release and Indemnify GREEN ISLAND TOURS TASMANIA as follows:
I participate in the GIT tour at my sole risk and responsibility. I release, indemnify and hold harmless Green Island Tours Tasmania, its staff, servants and agents, and all other persons involved in the organization of this tour from and against all and any actions or claims which may be made by me or on my behalf or by other parties for or in respect of or arising out of any injury, loss, damage or death caused to me or my property whether by negligence, breach of contract or in any way whatsoever.
I also agree that in the event that I am injured or my property is damaged, I will bring no claim, legal or otherwise, against Green Island Tours Tasmania in respect of that injury or damage.