Terms & Conditions
So far we´ve never had any dispute with one of our customers and we would like to keep it this way. If something does not go according to plan, we will do everything we can to fix the problem.
However, our Terms & Conditions are binding for both, us (the touroperator), and you (the customer). Please read them carefully BEFORE you book. Booking a tour means you have agreed to them. We reserve the right to change our terms and conditions any time but the one binding is the one which was valid at the time of booking. In these Terms & Conditions we (the tour operator) will be named GIT and you (the customer) will be named participant
Terms & Conditions of Green Island Tours Tasmania
Payment
At the time of booking, a minimum deposit of 15 % of the total tour price must be made to secure the booking.
The balance must be paid 4 weeks before departure.
By making a deposit or payment, the participant is deemed to have accepted GIT´s terms and conditions. Regardless of the time between deposit and final payment GIT will not increase the final price. Any price changes will effect new bookings only.
GIT accepts payments by different methods. The customer can choose from:
-Credit card payment: Using the GIT website only the advertised trips can be booked and paid for online. GIT accepts VISA and Mastercard. GIT can not process credit cards over the phone.
-PayPal: GIT will issue an invoice and send it together with a link showing payment instructions to the participant’s email address. The participant does not have to hold a PayPal account.
-Cheque: GIT will issue an invoice and send it either by email or ordinary post to one of the participants. The participant must send a cheque from an Australian bank to GIT. GIT recommends the use of registered mail, as GIT will not be held responsible for lost mail. Please be a aware that it may take the cheque up to a week to clear.
-Bank transfer: GIT will issue an invoice and send it either by email or ordinary post to one of the participants. The participant must transfer the funds to one of GIT’s nominated accounts. GIT is currently holding accounts in Australia for Australian $ (AUD) and EUR. The full tour price must be credited to GIT’s account. Unless otherwise agreed, the participant is responsible for all bank fees, which can be substantial if the transfer originates from outside Australia.
Booking
The customer can book via phone, email, fax and letter. Before the booking becomes valid the cutstomer has to agree to this terms & conditions. A successful booking on GITs online-system is no proof that this tour is available. The booking becomes valid if GIT has not contradicted it within 3 days. GIT reserves the right to refuse a booking when it founds the participant unsuitable for any season.
Cancellation
GIT reserves the right to cancel any tour, for an important reason, for up to 4 weeks before departure, (eg when the minimum number of participants is not reached on group tours). GIT will repay all payments in full, including the deposit. GIT will not be responsible for any subsequent costs, such as flight cancellations or compensation of any kind.
The participant may cancel at anytime in writing, but the following cancellation fees apply:
-any time more than 90 days before departure: 0 %
-between 31 to 90 days before departure: 10 %
-between 11 to 30 days before departure: 30 %
-between 4 to 10 days before departure: 50%
-3 days or less before departure or no show: 80 %.
-no refund once a tour has commenced.
These fees also apply when the participant cancels due to misrepresentation of website / brochure or when he/she is physically not capable for the tour.
GIT will allow the participant to send a replacement person, even on short notice, so long as this person is acceptable. As long as the same accommodation category and room type can be used, GIT will not charge any extra fees. If accommodation has to be re-booked, an administration fee of $25.00 per tour day, plus any surcharges for other/additional rooms (if they occur) will be charged.
GIT will allow the participant to use the amount paid on another GIT-tour if GIT is notified at least 30 days prior to departure. An administration fee of $15.00 per tour day will apply.
GIT does not apply a late booking fee. However, on late bookings it is very likely that the preferred accommodation is already booked and has to be replaced with others. The overall quality of the replacement accommodation may be less than the advertised standard.
Insurance
GIT strongly recommends that the participant takes out comprehensive travel insurance to cover private health, personal accident and other medical expenses, cancellation, baggage, as well as money and public liability. Rescue fees are always paid by the client. The participant is obliged to let GIT know at the time of booking about existing or previous health conditions relevant to participant’s ability to undertake the trip.
Luggage restrictions
Applies to group tours only. For occupational safety, and to avoid overloading, the size of the luggage is limited on our group tours. GIT does not accept hard shell suitcases and other oversized luggage. All excess baggage will need to be forwarded on to the final destination at the participant’s own expense.
Promotion and use of images:
The participant consents to publication, for promotional purpose, of any photos or video footage taken of him or herself or others, while taking part in this tour. The participant also consents to the use of any statement made about the activity, which may be used in the promotion of GIT or any of its products.
Performance
GIT will do everything in its power to perform the trip as described in its website / brochure. However, GIT reserves the right to change the advertised ride and itinerary due to road works, bad weather, natural disaster, unsafe conditions or any unforeseen circumstances.
GIT will try to book the accommodation described in the roadbook but cannot guarantee these. In some places the accommodation standard will not meet the booked accommodation category.
If anything is not performed as promised the participant must inform GIT immediately. On group tours the tour guide has to be informed first who will try to solve the problem.
GIT is not excepting claims made after the tour without being informed prior during the tour.
GIT will not give any refund if items from the itinerary were not performed (at all or in a proper way) for whatever reason.
Minors:
Children under the age of 18 must be accompanied by a legal parent or guardian. On escorted group tours GIT may agree to take minors from 16 years of age if waivers and accompanying paperwork are signed by legal guardian(s) and received before the tour commences.
Bicycles
If the participant is using his / her own bicycle, we strongly recommand that it is intensively checked by a qualified bike mechanic prior to the tour. Green Island Tours Tasmania can not hold responsible for any problems / delays / accidents / personal injuries etc. related to client´s bicycles.
On group tours the GIT tour guide has the right to prohibit the use of a particular bike if he/she finds if unsafe to use. The guide or a bike shop may carry out maintanance to make it safe to use - to at the participant’s expense. If the bike cannot be repaired, the participant must use one of GIT bikes for the usual fee (if available), or hire an suitable bike from a third party.
Agreement
By booking a tour with GIT, the participant agrees that the following applies:
I declare I am 18 years of age or older. I am capable and competent to participate safely in this ride. I accept that I am to wear a helmet and abide by the road laws.
I acknowledge that cycling is a dangerous recreational activity and that by participating in it I am exposed to certain risks. I assume the risk of and responsibility for any injury, death or property damage resulting from my participation in a tour with GIT. Other persons participating in cycling and / or other road users may cause me injury or may damage my property, or I may cause injury to other persons or damage their property. The conditions in which the activity is conducted may vary without warning. I may be injured or die, or suffer damage to my property as a result of the negligence or breach of contract of Green Island Tours Tasmania.
In consideration of the acceptance of my payment for participating in cycling (and except to the extent that the same may be precluded by statute)
I Agree to Release and Indemnify GREEN ISLAND TOURS TASMANIA as follows:
I participate in the GIT tour at my sole risk and responsibility. I release, indemnify and hold harmless Green Island Tours Tasmania, its staff, servants and agents, and all other persons involved in the organization of this tour from and against all and any actions or claims which may be made by me or on my behalf or by other parties for or in respect of or arising out of any injury, loss, damage or death caused to me or my property whether by negligence, breach of contract or in any way whatsoever.
I also agree that in the event that I am injured or my property is damaged, I will bring no claim, legal or otherwise, against Green Island Tours Tasmania in respect of that injury or damage.
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